Privacy Policy
Last Updated: [September 2023]
Introduction
Pattern Technologies Pte Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”). Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our App, you agree to this Privacy Policy.
Information We Collect
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an account, update your profile, access and use the App, make a purchase, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, password, postal address, phone number, and any other information you choose to provide.
Information We Collect Automatically
When you access or use our App, we may automatically collect certain information, including:
- Device Information: We may collect device-specific information, such as your hardware model, operating system version, unique device identifiers, and mobile network information.
- Location Information: With your consent, we may collect information about the location of your device.
- Usage Information: We collect information about your use of the App, such as the time, duration, and pattern of use, features you use, and other similar information.
Information Collected by Cookies and Other Tracking Technologies
We use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with our App, including information about your browsing behavior, purchase behavior, and other engagement with the App.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the App: We use your information to process your order, manage your account, respond to your inquiries, and provide customer service.
- Personalize and improve your experience: We use your information to personalize the App, content, and features that match your interests, preferences, and past actions.
- Process transactions: We use your information to process payments, send you order updates, and manage your orders.
- Send you marketing communications: We may use your information to send you newsletters, promotions, and special offers. You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.
- Share information with restaurants: We may share your information with restaurants to facilitate the processing of your order, to improve the restaurant’s services, and for other purposes described in this Privacy Policy.
- Generate insights and analytics: We use your information to generate insights and analytics that help us improve the App and develop new products and services.
- Comply with legal obligations: We use your information as necessary to comply with relevant laws, regulations, and legal processes.
- Protect our rights and interests: We use your information to protect our rights and interests, as well as the rights and interests of our users and any other person, and to enforce this Privacy Policy and our Terms and Conditions.
How We Share Your Information
We may share your information with the following entities:
- Restaurants: We share your information with restaurants to process your order, to improve the restaurant’s services, and for other purposes described in this Privacy Policy.
- Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Marketing Partners: We may share your information with marketing partners who may use your information for their marketing purposes.
- Legal Authorities: We may disclose your information if required by law or if we believe that such action is necessary to comply with the law, prevent fraud, protect our rights or the rights of others, or ensure the safety of our users or any other person.
- Business Transfers: Your information may be transferred to a third party in the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets.
Your Choices
Account Information
You may update or correct your account information at any time by logging into your account. You may also request the deletion of your account by sending us a request through the App. Upon receiving your request, we will process the deletion of your account, which may take up to 90 days. During this 90-day period, your account will be deactivated, but not deleted from our systems. If you log in to your account within this 90-day period, your deletion request will automatically be revoked, and your account will be reactivated.
Location Information
When you first launch the App, you may be asked to consent to the App’s collection of location information. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device.
Cookies and Tracking Technologies
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the App may then be inaccessible or not function properly.
Marketing Communications
You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet and mobile platforms is not completely secure, and we cannot guarantee the security of your personal information transmitted through our App.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. If we make material changes to our Privacy Policy, we will notify you through the App or by other means, such as email.
Contact Us
If you have any questions about this Privacy Policy, please contact us at core@thepattern.app.
